Reservation & Refund Policy

1. Policy Overview

Royal Bengal Paws is a family Bengal cat breeder based in Boston, Massachusetts.

This Reservation & Refund Policy explains how reservation deposits are handled when customers express interest in purchasing a Bengal kitten.

Our goal is to communicate reservation requirements and refund arrangements clearly before a customer makes a payment.

2. The $400 Reservation Deposit

A deposit of $400 is used when arranging a reservation for a selected Bengal kitten.

The deposit is fully refundable and is credited toward the kitten's total purchase price if the purchase is completed.

The reservation deposit is not described as non-refundable and is not automatically forfeited if a customer cancels a reservation.

Customers should receive confirmation of the selected kitten, deposit amount and applicable purchase details before making a payment.

3. How the Reservation Process Works

Customers can begin by browsing our Available Kittens page and contacting us about a particular kitten.

A website inquiry alone does not automatically reserve a kitten.

Reservations must be acknowledged directly by Royal Bengal Paws.

4. Who Is Eligible for a Deposit Refund?

Customers who have paid the $400 reservation deposit may request a full refund.

This includes circumstances such as:

• The customer changes their mind.
• The customer decides not to purchase a kitten.
• The customer wishes to cancel the reservation.
• The selected kitten becomes unavailable.
• The parties agree not to proceed with the purchase.

A change of mind does not, by itself, cause the $400 reservation deposit to be forfeited.

5. How to Request a Refund

To request a reservation deposit refund, contact Royal Bengal Paws directly.

You may contact us using:

• Email: royalbengalpawss@gmail.com
• Phone: 857-285-5715
• Our Contact Page

To help locate your reservation, please provide:

• Your full name.
• The email or phone number used for the reservation.
• The kitten's name and identification number, if known.
• The date and amount of the deposit.
• The payment method used, without sharing passwords or complete card details.

We may request reasonable information to verify that the refund is being issued to the correct customer.

6. Refund Processing Time

Reservation deposit refund requests are generally processed within 3–5 business days after the request and necessary payment verification.

Processing means that the refund has been initiated or issued through the applicable payment method.

Banks and payment providers may require additional time before the refunded amount appears in the customer's account.

Customers should contact us if they need clarification about the status of a refund.

7. How the Deposit Is Applied to the Purchase Price

If a customer proceeds with the purchase, the $400 deposit is deducted from the kitten's agreed purchase price.

For example, if a kitten costs $1,500:

• Kitten purchase price: $1,500.
• Reservation deposit paid: $400.
• Remaining kitten balance: $1,100.

Any separately agreed delivery charges are added to the applicable total.

Customers should confirm their complete purchase total before making the final payment.

8. Kitten Availability & Reservation Confirmation

Kitten availability may change as inquiries and reservations are processed.

A kitten is not considered reserved simply because a visitor submitted an inquiry or expressed interest.

A reservation must be accepted and confirmed directly by Royal Bengal Paws.

If a selected kitten becomes unavailable before a purchase is completed, the customer may request a refund of the reservation deposit or discuss another available kitten.

Choosing another kitten is optional and is not a condition of receiving a deposit refund.

9. Refunds for Other Payments

The fully refundable $400 reservation deposit policy applies specifically to reservation deposits.

Refunds involving other amounts, including completed kitten purchases, are determined according to the applicable written purchase agreement and relevant law.

Customers should review all transaction-specific terms before making additional payments.

Nothing in this policy limits consumer protections that apply under law.

10. Delivery Charges & Cancellations

Royal Bengal Paws offers several transportation options, subject to availability.

• Local pickup: Free, by appointment.
• Ground delivery: $300.
• Flight nanny: $400.
• Airline cargo: $500.

Delivery charges are separate from the $400 kitten reservation deposit unless otherwise stated in a written transaction summary.

Refund arrangements for delivery services depend on whether the service has been booked, performed or canceled and on the applicable written agreement and law.

Customers should confirm transportation costs and cancellation terms before paying for delivery.

See our Shipping & Delivery page for additional information.

11. Accepted Payment Methods

Payment options offered by Royal Bengal Paws include:

• Zelle
• Cash App
• Credit or debit card
• Apple Pay
• PayPal

Payment method availability and transaction instructions are confirmed directly with the customer.

Customers should verify payment instructions before sending money.

Never submit passwords, verification codes or complete payment card details through a general inquiry form.

12. Written Purchase Agreements

The final purchase of a Bengal kitten may be subject to a separate written agreement.

That agreement may address:

• The selected kitten and purchase price.
• Payments and any remaining balance.
• Pickup or transportation arrangements.
• Veterinary documentation.
• The one-year health guarantee.
• Other agreed transaction details.

Any agreement should be reviewed before completion of the purchase.

The $400 reservation deposit remains refundable as described in this policy.

13. Changes to This Policy

Royal Bengal Paws may update this policy when business practices or legal requirements change.

Updated terms will be posted on this page with a revised date.

Changes do not automatically alter the terms of an existing confirmed reservation or signed agreement.

14. Contact Royal Bengal Paws

For reservation questions, cancellation requests or deposit refunds, contact:

Royal Bengal Paws
Boston, Massachusetts, USA

Phone: 857-285-5715

Email: royalbengalpawss@gmail.com

Website: https://royalbengalpaws.com/